Our quality policy

Quality begins with keeping our promises.

We manage quality in our employee benefit solutions and our protective workwear services by the same principles.

Our quality cycle

Six steps from our quality policy.

  1. 01Understanding needs
  2. 02Keeping our commitments
  3. 03Providing clear information
  4. 04Checking before delivery
  5. 05Assessing feedback
  6. 06Improving processes

Our policy

Our quality policy

At Siltek Teknoloji Kurumsal Hizmetler, our employee benefit solutions and protective workwear services are based on understanding organizations’ needs accurately and providing services in line with the agreed terms.

  1. We understand needs.

    We assess every request together with the organization’s expectations, conditions of use and technical requirements.

  2. We keep our commitments.

    We work in line with the agreed scope, terms and schedule.

  3. We provide clear information.

    We clearly share the features and scope of our products and services, and the documents we can provide.

  4. We evaluate our business partners.

    We select the companies we work with based on product and service quality, technical competence and delivery terms.

  5. We check before delivery.

    We check protective workwear products against the specifications, quantities and size breakdown set out in the order.

  6. We take care to protect information.

    We attach importance to the security of information belonging to organizations, employees and our business partners, and we use this information for the purposes the service requires.

  7. We assess feedback.

    We address questions, suggestions and complaints, and we inform the people concerned about the resolution process and its outcome.

  8. We support our employees’ development.

    We support our employees in developing the knowledge and skills related to their roles.

  9. We improve our processes.

    We regularly review our ways of working and the results of our services, and we plan the necessary improvements.